WiseBanco Privacy Policy

WiseBanco is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

We may collect the following types of personal data:

• Identity Information: Full name, date of birth, national ID or passport details

• Contact Information: Email address, phone number, residential address

• Financial Information: Bank account details, transaction history, credit data

• KYC/AML Information: Verification documents, biometric data (if applicable)

• Technical Data: IP address, device information, browser type, login data

• Usage Data: Information about how you use our platform and services

We use your data to:

• Verify your identity (KYC and AML compliance)

• Deliver and improve our services

• Process payments and transactions

• Communicate with you about your account and updates

• Comply with legal and regulatory obligations

• Detect and prevent fraud, financial crime, or misuse of services

We process your data based on:

• Your consent (where required)

• Contractual necessity to deliver our services

• Legal obligations under financial regulations

• Our legitimate interests in improving services and protecting our platform

We do not sell your personal data. We may share your information with:

• Regulatory bodies and law enforcement, if legally required

• Payment processors and financial partners

• Identity verification and fraud prevention services

• IT service providers who assist in platform maintenance and security

All third parties are required to comply with data protection standards.

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including:

• Legal, accounting, and regulatory requirements

• AML recordkeeping obligations (typically 5 years or as required by law)

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of incorrect or incomplete data

• Request deletion (where applicable)

• Object to or restrict data processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact privacy@wisebanco.com.

We use industry-standard security measures to protect your data, including:

• Encryption of sensitive information

• Secure servers and firewalls

• Access controls and staff training

• Ongoing monitoring and risk assessments

If your data is transferred outside the UK, we ensure it is protected through:

• Adequate legal safeguards (e.g., UK Standard Contractual Clauses)

• Regulatory-approved mechanisms for international data protection

We use cookies to improve user experience and analyze usage patterns. You can control cookie settings through your browser preferences. For more, refer to our Cookie Policy.

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or platform notifications.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer (DPO)
WiseBanco Ltd
56 Clifton Street, London, England, EC2A 4JE

Email: privacy@wisebanco.com